Refund policy

Refund & Return Policy

Effective Date: September 4, 2026

This Refund & Return Policy is issued by Good Products LLC, operator of Golf Room HQ, and applies to eligible purchases made through Golf Room HQ.

At Golf Room HQ, we understand that golf simulators, launch monitors, enclosures, putting solutions, and related indoor golf equipment can represent a significant investment. We want our return process to be clear and straightforward so you understand your options before making a purchase.

Please review this policy carefully before ordering, particularly for oversized, freight-shipped, custom, or special-order products.

1. Return Policy at a Glance

  • Return Window: Eligible products may be returned within 30 days of delivery.

  • Damaged, Defective, or Incorrect Orders: Must be reported within 48 hours of delivery.

  • Product Condition: Non-defective returns must be new, unused, uninstalled, and in their original packaging with all included components, accessories, manuals, and documentation.

  • Return Shipping: Customers are responsible for return shipping costs on non-defective returns unless otherwise stated. Golf Room HQ will cover approved return shipping for products that arrive damaged, defective, or incorrect.

  • Restocking Fee: Approved non-defective returns may be subject to a 25% restocking fee.

  • Return Authorization Required: All returns must be approved by Golf Room HQ before being shipped back.

2. Return Eligibility

Golf Room HQ accepts eligible returns within 30 days of delivery, subject to the conditions outlined in this policy.

To qualify for a non-defective return, the product must:

  • Be returned within 30 days of delivery

  • Be new and unused

  • Not have been installed, assembled, mounted, or permanently altered

  • Be returned in its original manufacturer packaging

  • Include all original parts, accessories, manuals, cables, hardware, and documentation

  • Be in resalable condition

  • Have an approved return authorization from Golf Room HQ

Products that have been used, installed, modified, damaged after delivery, or returned with missing components or materially damaged packaging may not qualify for a return or may be subject to additional deductions where permitted.

Please do not ship a product back to Golf Room HQ or a manufacturer without first receiving return instructions from us. Unauthorized returns may be refused.

3. Damaged, Defective, or Incorrect Products

Because many Golf Room HQ products are large, valuable, or shipped by freight, we strongly recommend inspecting your shipment as soon as it arrives.

If your order arrives damaged, defective, or different from what you ordered, contact Golf Room HQ within 48 hours of delivery.

Please provide:

  • Your name

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping carton, crate, or packaging

  • Photographs of any visible shipping damage

  • Any additional information reasonably requested to evaluate the claim

For freight deliveries, please inspect the shipment before signing the delivery receipt whenever reasonably possible. If visible damage is present, note the damage on the carrier's delivery receipt before accepting the shipment.

Do not discard the original packaging, pallet, crate, shipping materials, or damaged components until the claim has been resolved. These materials may be required by the carrier or manufacturer when processing a damage claim.

Once we receive the required information, Golf Room HQ will work with the applicable supplier, manufacturer, or shipping carrier to determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Replacement parts

  • Product replacement

  • Repair or manufacturer warranty service

  • Return for a refund

For an approved return resulting from shipping damage, a defective product, or an incorrect item sent by Golf Room HQ or its fulfillment partner, Golf Room HQ will provide return instructions and, where applicable, arrange or cover the authorized return shipping.

Approved damaged, defective, or incorrect-item returns are not subject to the standard 25% restocking fee.

4. Non-Defective Returns

We understand that a customer may occasionally decide that an eligible product is no longer right for their needs.

Eligible non-defective products may be returned within 30 days of delivery, provided they satisfy all return conditions in this policy.

For approved non-defective returns:

  • The customer is responsible for return shipping costs.

  • The product must be returned using the shipping method and destination provided in the return authorization.

  • Original shipping, freight, delivery, or handling charges are non-refundable unless otherwise required by law or the return resulted from an error by Golf Room HQ.

  • The return may be subject to a 25% restocking fee, calculated from the purchase price of the returned product.

  • The customer is responsible for ensuring the product is properly packaged for return transportation.

Because many golf simulator products are oversized or require freight transportation, return shipping costs can be substantial. We encourage customers to contact Golf Room HQ with compatibility, sizing, or product-selection questions before ordering.

5. Product Condition Requirements

Returned products must arrive in the condition required by this policy.

Unless the product is being returned because of an approved defect or shipping-damage claim, returned merchandise must be:

  • New

  • Unused

  • Uninstalled

  • Unmodified

  • Complete

  • In the original manufacturer packaging

  • Accompanied by all accessories, components, manuals, cables, hardware, and documentation

Please take particular care before opening, installing, mounting, or assembling launch monitors, projectors, simulator components, enclosures, screens, putting systems, and other equipment if you are uncertain whether you intend to keep the product.

Installation or use may make a product ineligible for a standard return.

6. Non-Returnable Products

Certain Golf Room HQ products may not be eligible for return because of their customized, made-to-order, digital, or special-order nature.

Unless the product is damaged, defective, incorrect, or otherwise eligible under applicable law, the following may be non-returnable:

  • Custom-made or made-to-order golf simulator enclosures

  • Custom-sized impact screens

  • Custom-cut turf or putting surfaces

  • Personalized or specially configured products

  • Special-order products designated as final sale or non-returnable before purchase

  • Products that have been installed, permanently mounted, modified, or altered

  • Used products

  • Products missing original components or accessories

  • Activated or redeemed software licenses, subscriptions, digital products, or downloadable content

  • Clearance or final-sale products when clearly identified as final sale before purchase

Some manufacturers may impose product-specific return restrictions. When a product has a return policy that differs from this general policy, those restrictions should be disclosed on the applicable product page or during the ordering process.

Manufacturer warranties may still apply to defective products that are otherwise non-returnable.

7. Restocking Fees

Approved non-defective returns may be subject to a 25% restocking fee based on the purchase price of the returned product.

The restocking fee will be deducted from the amount otherwise eligible for refund.

The standard restocking fee does not apply when Golf Room HQ approves a return because:

  • The product arrived damaged

  • The product was defective upon arrival

  • Golf Room HQ or its fulfillment partner shipped the incorrect product

Additional deductions may apply if an authorized return is received incomplete or in a condition that does not meet the requirements of this policy, to the extent permitted by applicable law.

8. How to Request a Return

Do not ship a product back without authorization.

To request a return, contact Golf Room HQ Customer Support:

Email: support@golfroomhq.com
Phone: (708) 412-6809
Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Saturday & Sunday: Closed

Please provide your order number, the product you wish to return, and the reason for the return.

For damaged, defective, or incorrect products, include photographs and the additional information described in Section 3.

If the return is approved, Golf Room HQ will provide return instructions, including the appropriate return destination and any applicable shipping requirements.

Products must be returned according to those instructions. Do not send merchandise to Golf Room HQ's mailing or business address unless specifically instructed to do so.

9. Return Shipping

Non-Defective Returns

Customers are responsible for return shipping costs for approved non-defective returns.

Because golf simulators and related equipment can be large, heavy, or freight-shipped, return transportation costs may be significant.

Golf Room HQ is not responsible for unauthorized shipping expenses or products returned to an incorrect address.

Damaged, Defective, or Incorrect Products

When Golf Room HQ approves a return because an item arrived damaged, defective, or incorrect, we will provide instructions for the appropriate return process and arrange or cover authorized return transportation where applicable.

Please do not independently arrange return shipping for a damaged or defective product unless instructed to do so by Golf Room HQ.

10. Refund Process

Once an authorized return is received, the product will be inspected to confirm that it meets the applicable return requirements.

We will notify you after the return has been reviewed.

If approved, the eligible refund amount will be issued to the original payment method, less any applicable:

  • Restocking fee

  • Return shipping charges

  • Non-refundable original shipping or freight charges

  • Other authorized deductions resulting from missing components or a return that does not satisfy the approved return conditions

Approved refunds are generally processed within 7 business days after inspection and approval.

After Golf Room HQ issues a refund, your bank, credit-card issuer, or payment provider may require additional time to post the credit to your account. Processing times are controlled by the financial institution and are outside Golf Room HQ's control.

11. Exchanges and Replacements

When appropriate, Golf Room HQ may offer a replacement or exchange instead of a refund.

For an approved damaged, defective, or incorrect product, we may coordinate replacement parts, a replacement unit, manufacturer warranty support, or another appropriate resolution based on the circumstances.

For non-defective exchanges, the original product must satisfy the eligibility requirements of this policy. Any difference in price, shipping charges, or applicable fees may be the customer's responsibility.

12. Order Cancellations

If you need to cancel an order, contact Golf Room HQ as soon as possible.

Orders that have not entered processing, fulfillment, production, or shipment may be eligible for cancellation.

However, because many products are fulfilled directly through manufacturers or distribution partners, we cannot guarantee that an order can be canceled once it has been submitted for fulfillment.

Custom, made-to-order, special-order, or configured products may become non-cancelable once production or processing begins.

Once an order has shipped, it cannot be canceled and must follow the applicable return process described in this policy.

13. Manufacturer Warranties

Many products sold by Golf Room HQ may include warranties provided directly by their manufacturers.

Warranty terms, duration, exclusions, and claim procedures vary by manufacturer and product.

A manufacturer's warranty is separate from Golf Room HQ's return policy. After the applicable return period has expired, defective-product issues may need to be handled through the manufacturer's warranty process.

Golf Room HQ will make reasonable efforts to help customers identify the appropriate manufacturer support resources when needed.

14. Questions Before Ordering

Golf simulator equipment often requires careful consideration of room dimensions, ceiling height, screen and enclosure dimensions, launch-monitor placement, projector requirements, computer specifications, software compatibility, and whether both right- and left-handed golfers will use the system.

Customers are responsible for reviewing applicable product specifications and compatibility requirements before ordering.

If you are uncertain whether a product will work for your space or intended setup, we encourage you to contact Golf Room HQ before placing your order.

We would rather help you select the appropriate product before purchase than have you incur the cost and inconvenience of returning large or specialized equipment.

15. Legal Rights

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable federal, state, or local law.

If applicable law provides rights that conflict with a provision of this policy, the applicable legal requirement will control.

16. Changes to This Policy

Golf Room HQ may update this Refund & Return Policy from time to time to reflect changes to our products, operations, manufacturer requirements, or applicable laws.

The version posted on our website at the time of purchase will govern the order unless otherwise required by law.

Contact Golf Room HQ

For return requests, damaged shipments, or questions regarding this policy:

Golf Room HQ
Operated by Good Products LLC

Email: support@golfroomhq.com
Phone: (708) 412-6809
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Saturday & Sunday: Closed

Golf Room HQ operates as an online retailer and does not maintain a customer-facing retail location. Returns should not be mailed to a Golf Room HQ business or mailing address unless our customer service team specifically instructs you to do so.